Exchange & Returns

Fresh flowers and gifts personalised with a name or photo are prepared specially for each order, so they are not exchanged or returned unless the product is defective or made incorrectly.

Other products must be in their original condition, unused and in their full packaging to be exchanged or returned.

To start an exchange or return, contact us on WhatsApp or by phone.

(Store management: please write the time limit and detailed conditions here from the admin panel.)